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– Nelson Mandela

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Unit 4 Assignment 1

Unit 4 assignment 1

Q 1. Integrate the key performance indicators and associated metrics into a revised organizational scorecard.2. Propose critical success factors for each of the four perspectives within the balanced scorecard.3. Construct a succinct leadership plan to monitor progress of the key initiatives, including designated leaders for each functional area or service line.4. Anticipate potential obstacles for implementation of the new plan, and propose possible solutions (for example, evidence-based literature and/or best practices).

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In the small hospital hospital ABC, the management has contemplated on introducing a specialty ward and other emergency services such as door-to-door ambulance service so that the strategic position of the hospital can be improved. In this context, the major key performance indicators (KPIs) of the new strategic plan are: • Readmission rate • Occupancy rate • Patient Satisfaction • Bed Turnover